Terms & Conditions

Welcome to Janober! We are thrilled to have you here. Before completing your purchase, we encourage you to carefully read through our terms and conditions. These guidelines are designed to ensure a transparent and smooth shopping experience. By using janober.com, you agree to the terms outlined below.

General Overview

These terms and conditions govern your use of our website, your purchase of products, and your interaction with our customer support. They apply to all visitors and customers of Janober.

Order Processing and Delivery

Processing Time: Orders are carefully crafted and undergo strict quality checks, taking up to 3 working weeks from confirmation to dispatch.
Shipping: Once your order is dispatched, it becomes the courier’s responsibility to deliver it safely to your provided address.
Contact Details: Please provide accurate shipping information, including a valid phone number, to ensure seamless delivery.

If you require changes or expedited shipping, contact us at support@janober.com or call +44 7599 694916.

Returns and Refunds

Eligibility for Returns

Items can be returned within 30 days of delivery.
Products must be in their original condition with tags and packaging intact.

Refund Process

Refunds are processed within 7–10 working days after the returned item is received and inspected.
Refunds will be issued to the original payment method used during the purchase.

Defective or Damaged Items

If your product arrives damaged or defective, contact us within 2 days of delivery with photos of the issue for assessment.

Replacement Policy

In case of defective or damaged products:

Notify our customer support within 2 days of delivery.
Follow the provided return instructions.
A replacement item will be shipped as soon as the defective product is received.

Cancellations

Orders can be canceled within 24 hours of placement.
Cancellations after this period may incur a restocking fee and are subject to approval based on order status.

Product Care

To ensure the longevity and quality of your product:

Follow the care instructions provided with your purchase.
Protect leather items from excessive heat, moisture, or exposure to harsh chemicals.

Privacy Policy

We respect your privacy and take protecting your personal information seriously.

Your details will only be used for processing your order and communication.
For complete details, please refer to our Privacy Policy page.

Changes to Terms and Conditions

Janober reserves the right to update or modify these terms and conditions at any time. Please revisit this page periodically to stay informed about any changes.

Limitation of Liability

Janober is not responsible for any delays or issues caused by external courier services, customs clearances, or inaccurate shipping information provided by customers.

Contact Us

For inquiries, assistance, or additional information, please reach out to us:

📧 Email: support@janober.com
📞 Phone: +44 7599 694916

By shopping with Janober, you acknowledge and agree to these terms and conditions. Thank you for choosing us. We look forward to providing you with a premium shopping experience!