Refund and Returns Policy

At Janober, your satisfaction is our priority. We take every step to ensure our products meet the highest quality standards before they reach you. However, if you encounter any issues, we are here to help with returns or replacements. Please review our policy below for details.

Return and Replacement Guidelines

We accept returns or replacements under the following conditions:

• Timeframe: Returns or replacements must be requested within 15 days from the date of delivery.
• Condition of Items: Items must be in their original packaging, with tags attached, and in unused, pristine condition.
• Eligibility: Only defective products are eligible for return or replacement.
• Documentation: Photographs of any defects must be submitted within 2 days of receiving the product.

Shipping Fees

• The buyer is responsible for all shipping and handling costs associated with returns or replacements.
• Return shipping fees will apply in cases of refunds or replacements.

How to Initiate a Return or Replacement

To start a return or replacement process, follow these steps:

1. Contact Us: Email support@janober.com with your name, order number, and the email address used for the purchase. For defective items, include clear photographs of the issue.
2. Approval Process: Our team will respond within 48 working hours to guide you through the process.
3. Return Address: Once approved, we will provide the return address. For your protection, we recommend using a tracked delivery service.

Non-Refundable Items

Certain items are not eligible for returns or refunds, including:

• Products purchased during sales or at discounted prices (except for defective items).
• Custom-made or tailored products.
• Items that have been worn, altered, or damaged by the customer.
• Orders containing more than two items to discourage bulk trial-and-return practices.

Refund Process

If your return is approved, refunds will be processed as follows:

• Refunds will be issued to the original payment method (e.g., PayPal or Stripe) within 7 to 10 working days of receiving the returned product.
• Shipping charges are non-refundable.

Need Assistance?

For any additional questions or support, please don’t hesitate to reach out to us:
📧 Email: support@janober.com
We are here to ensure a smooth and satisfactory experience for you!