FAQ’s
Welcome to the Janober FAQ page! Here, we’ve compiled answers to your most common questions about our products, services, and policies. If you have further inquiries, don’t hesitate to contact us at support@janober.com or call +44 7599 694916.
About Janober
Who is Janober?
Janober is a premium online store dedicated to delivering top-quality products with an emphasis on craftsmanship, durability, and style. Established to meet the needs of discerning customers, our brand prides itself on offering unique, custom-made items that elevate everyday experiences.
About Our Products
What Makes Janober Products Special?
We take pride in our attention to detail, use of high-quality materials, and focus on crafting items that are as functional as they are stylish.
Do You Offer Customization?
Yes, we specialize in personalization! Whether it’s a custom design, color preference, or unique engraving, we’re here to create products that suit your taste and needs.
Are Your Products Durable?
Absolutely! With proper care, our products are designed to last for years without compromising on style or functionality.
Placing an Order
How Do I Place an Order?
- Browse the Store: Find the product(s) you love.
- Add to Cart: Click the "Add to Cart" button.
- Review Your Cart: Check the items in your cart before proceeding.
- Checkout: Enter your shipping and payment details.
Confirm Payment: Complete your purchase and await a confirmation email.
How Do I Know My Order is Confirmed?
After placing an order, you will receive a confirmation email with your order details, including the order number and estimated delivery time.
Can I Modify My Order?
If your order was placed within 24 hours, modifications might still be possible. Please contact our support team immediately for assistance.
Shipping Information
How Long Will It Take to Receive My Order?
Orders are typically processed and delivered within 3 working weeks, depending on your location.
Can I Track My Order?
Yes, once your order is shipped, you’ll receive a tracking number via email to monitor your package’s progress.
Do You Offer Rush Shipping?
Yes, expedited shipping options are available for an additional fee. Contact us for more details.
Returns and Refunds
What is Your Return Policy?
You can return items within 30 days of delivery if they are in their original condition and packaging. For more details, refer to our Return Policy.
Can I Return a Customized Product?
Customized products can only be returned if there is a manufacturing defect.
Payments
What Payment Methods Do You Accept?
We accept a variety of payment options, including:
- Debit and Credit Cards
- PayPal
Is My Payment Information Secure?
Yes, we use advanced encryption and comply with strict security standards to protect your payment data.
Promotions and Discounts
How Can I Find Current Promotions?
Stay updated by checking our homepage, subscribing to our newsletter, or following us on social media.
How Do I Apply a Discount Code?
Enter your discount code at checkout in the designated field, then click "Apply" to see your savings reflected in the total.
Product Care
How Do I Care for My Products?
To maintain durability and appearance:
- Use a soft cloth for cleaning.
- Avoid exposing items to extreme temperatures or moisture.
- Store products in a dry, cool place when not in use.
Bulk Orders
Can I Place Bulk Orders? Care for My Products?
Yes, we accommodate bulk orders for businesses, events, or special occasions. Contact us at support@janober.com for more information on bulk pricing and customization.
How Can I Get Help After My Purchase?
Our dedicated support team is here to assist you! Reach us via:
- 📧 Email: support@janober.com
- 📞 Phone: +44 7599 694916
Thank you for choosing Janober! We’re committed to providing exceptional products and service. If your question isn’t answered here, feel free to reach out to us.